Help! My Salesforce Admin just quit!

Uh oh.  Your Salesforce administrator, the one who keeps all of the fires burning for your sales or service team, has just announced that she won the lottery/ got a new job/ is finally becoming a Solid Gold dancer (oh, that’s just me).  And you have two weeks to...

Salesforce User Adoption: The “O” in ADOPT

One thing that’s true with sales and marketing technology training: once is never enough. Often, our approach to training for our field resources is to bring them in for a few very intense weeks of training, on products, policies and procedures, human resources...

Salesforce User Adoption: The “D” in ADOPT

Once you’ve purchased sales and marketing technology, you expect to see the results that automation and customization promised you during the tech demo.  You may have even done a great job as leaders of marketing, sales, or technology teams in articulating the...