Salesforce User Adoption: The “P” in ADOPT

After the initial technology implementation, it may be expected that users will love and adopt your tech more and more as they become immersed in the features and benefits that technology brings to them.  Right?

Well, do you remember the basics of inertia from your physics class? Objects resist change to their velocity, and without continued press for progress, your technology users are those objects.  So, how can we get them to accelerate their adoption of our tech?

Let’s consider the fourth step in our proprietary ADOPT system for user acceptance of technology:  PROGRESS.

team progression of salesforce technology/Capability Maturity Model

Focus on the progression of your team’s learning by using characteristics of the Capability Maturity Model to drive the design, implementation, and installation of your new technology.  When you launch a new technology, or the application owner has been absent and the tech has gone latent, your team will start out at level 1, with unpredictable and poorly controlled processes.  You should focus on pushing them through to level 5 in steps, where the technology and processes are built for the people who use it.  Humans do not react well to “big bang” types of changes, so be sure to factor in change management approaches to ensure true adoption of your technology.  As their progress improves, call them out in positive ways – even grownups love gold stars!

Looking for a quick overview of our proprietary ADOPT system to sales tech user acceptance?  Here you go!  Looking for a more detailed overview of how to implement the ADOPT system in your company?  Check this out!

Keep up the awesome focus on tech adoption and innovation!

using the Capability Maturity Model to monitor salesforce technology knowledge

What is CMMI? Sally Godfrey

Don’t miss this event!

The ONLY Conference for Sales, Marketing, RevOps, and Commercial Executives in the Life Sciences Industry.

Follow Us

Related Posts

How To Grow Your LinkedIn Business or Events Page: CAS Come and See Video We’re back with another CAS Come & See Video!✨ Join Sam Teele from Cloud Adoption Solutions as he shares expert strategies on growing your LinkedIn business or event page. Discover how to...

The Secret To A Well-Run Org (& Agentforce)⚡️

The Secret To A Well-Run Org (& Agentforce)⚡️

Webinar Release Alert!✨Join us for the recap of this insightful virtual session: “Three Foundations For A Well-Run Org (& Agentforce)” with Ian Gotts! This session will equip you with the foundational elements needed for a healthier organization, ensuring you’re ready to leverage the power of agents.

A Celebrity Deathmatch Debate: To Automate OR Not To Automate?

A Celebrity Deathmatch Debate: To Automate OR Not To Automate?

Webinar Release Alert!✨ Unlike traditional webinars, we are bringing you an engaging and interactive debate that breaks the mold. Our panelists, Jordan Haverson and Annalisa Pricener, will square off in a lively discussion to tackle key questions and diverse perspectives.